FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely.

2. How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping takes approximately 5–10 business days depending on your location.
You will receive a tracking number by email once your order has shipped.

3. Do you offer international shipping?

Yes, we ship worldwide. International delivery times vary by country and may be subject to customs delays and fees.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link.
You can also check status on our Track My Order page.

5. What is your return policy?

We offer 30-day returns on unused items in original packaging.
For more details, visit our Returns & Exchanges Policy page or contact our support team.

6. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue right away.

7. Can I cancel or modify my order?

Changes or cancellations are only possible within 2 hours after placing your order. Contact us immediately if you need assistance.

8. What materials are your bedding products made from?

Our bedding is crafted using premium breathable fabrics designed for durability, softness, and temperature regulation for deeper sleep.

9. How do I contact customer support?

Email us anytime at care@sleepauraluxe.com
Our team replies within 24–48 hours.

Need more help?

If your question isn’t listed here, feel free to contact our team — we’re happy to help! 💛
Sleep better, live better — SleepAura Luxe.