FAQ FAQ FAQ FAQ FAQ FAQ FAQ FAQ

FAQ FAQ FAQ FAQ

Frequently Asked Questions

At SleepAura Luxe, we believe that a smooth and transparent shopping experience is just as important as quality sleep. Below you’ll find answers to some of the most common questions our customers ask. If you need additional assistance, our support team is always happy to help.

1. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay for fast and secure checkout. All transactions are encrypted and processed securely to protect your personal and payment information.

2. How long does shipping take?

Orders are typically processed within 1–2 business days. Once shipped, standard delivery usually takes 5–10 business days, depending on your location. Shipping times may vary during peak seasons or promotions. You will receive a shipping confirmation email with tracking details as soon as your order is on its way.

3. Do you offer international shipping?

Yes, we proudly ship worldwide. International shipping times vary by destination and may be affected by customs processing. Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations.

4. How can I track my order?

After your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way. You can also check your order status at any time through our Track My Order page on our website.

5. What is your return policy?

We offer 30-day returns on unused items in their original packaging. If you’re not completely satisfied with your purchase, please review our Returns & Exchanges Policy or reach out to our support team for guidance.

6. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos. Our team will resolve the issue promptly and ensure you’re taken care of.

7. Can I cancel or modify my order?

Orders can be changed or canceled within 2 hours of purchase. Contact us immediately if you need assistance.

8. What materials are your products made from?

Our bedding and sleepwear are crafted from premium, breathable fabrics designed for softness, durability, and temperature regulation to support deeper, more restorative sleep.

9. How do I contact customer support?

Email us anytime at care@sleepauraluxe.com

. Our team responds within 24–48 hours.

Need more help?

If your question isn’t listed here, feel free to reach out — we’re always happy to help. 💛

Sleep better, live better — SleepAura Luxe.