Shipping policy

Last Updated: September 23, 2025

At SleepAura Luxe, we are committed to providing an exceptional shopping experience with fast, reliable, and fully trackable shipping. Every order is carefully processed to ensure you receive your products on time and in perfect condition.

📦 Order Processing

  • Standard order processing time is 1–3 business days after your purchase is received.

  • During high volume periods (holidays, promotions, restocks), processing times may be slightly extended.

  • Orders placed after 5:00 PM AST are processed the following business day.

🚚 Estimated Delivery Times

Destination Estimated Delivery Method
United States & Puerto Rico 5–10 business days Standard Shipping
Expedited Shipping (when available) 2–5 business days Priority Shipping

Delivery times may vary due to carrier delays, weather conditions, or events beyond our control.

💵 Shipping Costs

Shipping rates are automatically calculated at checkout based on package weight and delivery address.

  • Free Shipping on orders over $99 USD (US & Puerto Rico)

  • Standard rates apply for orders below $99

🔍 Order Tracking

Once your order has shipped, you will receive an email with:

  • Tracking number

  • Real-time shipment updates

  • Delivery progress notifications

If you do not receive the tracking email, please check your Spam folder or contact us at
📧 support@sleepauraluxe.com

📬 Address Accuracy

Please ensure all shipping information is correct before completing checkout.
SleepAura Luxe is not responsible for lost packages due to:

  • Incorrect or incomplete address

  • Recipient unavailable or refusing delivery

🚫 Lost, Stolen, or Damaged Packages

If your package arrives damaged or does not deliver correctly:

  1. Contact the shipping carrier with your tracking number

  2. Email us within 7 days at:
    📧 support@sleepauraluxe.com

Include the following details:

  • Full name and order number

  • Description of the issue

  • Photos of damage (if applicable)

We are committed to resolving any delivery concerns promptly.

🌍 International Shipping

At this time, we ship only to the United States and Puerto Rico.
International shipping options will be available soon.

💛 Our Promise

Your comfort, rest, and satisfaction are our top priorities.
Thank you for choosing SleepAura Luxe — where rest becomes ritual.